Shop with confidence.

If something isn't right, we'll help make it right.

We carefully prepare every order before it leaves us. However, we understand that sometimes a book may arrive damaged, defective, incorrect, or different from what you expected.

Our return and refund process is designed to be simple, clear, and fair.

Can I Return My Book?

Eligible books may be returned within [X days] of delivery, provided they meet the conditions outlined in this policy.

To be eligible for a return, the book should generally:

• Be in its original condition
• Be unused and free from damage caused after delivery
• Include any original packaging or accessories where applicable
• Be accompanied by your order details or proof of purchase

Some books or products may not be eligible for return. Please review the exclusions below before sending an item back.

Your return may be eligible if:

• Damaged Book: Your book arrives damaged, torn, badly marked, or otherwise damaged during delivery.
• Wrong Book: You received a different title, edition, or product from the one you ordered.
• Defective Product: The book has a manufacturing or printing defect that was present when you received it.
• Incorrect Order: Your order contains an item that does not match your confirmed purchase.
• Other Approved Reasons: Other returns may be considered according to our applicable return conditions.

When a Return May Not Be Accepted

For hygiene, product condition, or other practical reasons, certain items may not qualify for return.

A return may not be accepted if:

• The return request is made after the applicable return period
• The book has been used or damaged after delivery
• Pages, covers, or other parts of the book are intentionally damaged
• The book has writing, highlighting, stains, or other customer-caused marks
• The product is missing important parts or packaging where applicable
• The item was purchased as a non-returnable product
• The return does not meet the conditions of this policy

How Long Do I Have to Return an Order?

Return requests must be submitted within [X days] of receiving your order.

To avoid delays, we recommend contacting us as soon as you notice a problem with your book.

Return requests submitted after the applicable return period may not be eligible for approval.

Returning a book is simple.

If you believe your order qualifies for a return, contact our support team with the details below:

Please provide:

• Your full name
• Order number
• Book title
• Reason for the return
• Clear photos of the book, if the item is damaged or incorrect
• Any other information our team may need

Note: Please do not send an item back before receiving return instructions from our team.

What Happens After You Contact Us?

Once we receive your return request, our team will review the details and let you know whether the return is eligible.

If your return is approved, we'll provide the necessary instructions for sending the item back.

Depending on the reason for the return, we may ask for photos or other information before approving the return.

Who Pays for Return Shipping?

Return shipping responsibility may depend on the reason for the return.

Important: Replace these statements with your actual return-shipping rules before publishing the page.

How refunds work.

Once your returned item has been received and inspected, we'll confirm whether the refund has been approved.

If approved, the eligible refund will be processed using [the original payment method / applicable refund method].

Refund processing times may vary depending on the payment method or financial institution involved.

What Will My Refund Include?

Approved refunds generally cover the eligible amount paid for the returned product.

• The original product price may be refunded
• Original shipping charges may [be refunded / not be refunded]
• Return shipping costs may [be covered by Books by Maaz / be the customer's responsibility]
• Any applicable deductions will be communicated before the refund is processed

When Will I Receive My Refund?

Once your return has been received and approved, please allow [X–X business days] for us to process the refund.

After we process the refund, the time it takes for the money to appear in your account may depend on your bank, card provider, or payment service.

If you haven't received your refund after the expected timeframe, please contact us.

Can I Exchange a Book?

If you received a damaged, defective, or incorrect book, we may offer an exchange where the same item is available.

If the original item is unavailable, we may offer an alternative solution such as a refund or another suitable option.

Exchange availability: [Available / Not Available]

Something Is Missing From Your Order?

If your package arrives but one or more items from your order are missing, please contact us with your order number and details of the missing product.

We'll review your order and help you with the next steps.

Want to Cancel Your Order?

If you need to cancel an order, please contact us as soon as possible after placing it.

We can only cancel an order if it has not already been processed or dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible and the standard return process may apply.

Items That Cannot Be Returned

Certain products may be excluded from our return policy.

These may include:

• [Final-sale items]
• [Special-order books]
• [Digital products, if applicable]
• [Used or personalized products, if applicable]
• [Other non-returnable items]

Any non-returnable product will be identified clearly on the relevant product page or at checkout where applicable.

Still waiting for your refund?

If your return has been approved but you haven't received your refund within the expected timeframe, please contact our support team.

Please include your order number so we can locate your order and check the status of your refund.

Email: support@booksbymaaz.com